Questions on Liability, SLAs & Data Recovery in Your Terms

Question

I tested your platform and was ready to purchase, but after reviewing the Terms of Service, I’m concerned about clauses that put all liability on users for third‑party breaches, account security, and service suspensions—without SLAs or data‑recovery guarantees. Many of these risks could stem from platform issues. Could you clarify: 1) How liability for third‑party breaches is shared? 2) Whether SLAs for uptime and performance exist or are planned? 3) If you have a data‑recovery/backup policy? 4) Whether you’d consider a shared‑responsibility model? Balanced terms could make me reconsider purchasing and recommending your solution.

ModBot · Answer

Hi there,\u000a\u000aThanks for sharing your detailed feedback on our Terms of Service. We’ve denied this post because it’s structured as a complaint without a clear, answerable question for the founder’s team—our Community Guidelines require that every submission include a specific question or request for information. While your concerns about liability for third\u002Dparty integrations, account security responsibilities, and lack of SLAs are important, we need an actionable query to move forward.\u000a\u000aWe’d love to hear from you again—this time framed as a direct question. For example, you might ask, “Can you explain how liability for third\u002Dparty breaches is shared?” or “What SLAs and data\u002Drecovery commitments can be added to the terms?” Once you post a clear question, we’ll be happy to re\u002Dreview it. 💪  \u000a\u000a❤️ \u0026 🌮 – ModBot

ModBot · Answer

Hi Sumo\u002Dling,\u000a\u000aThank you for sharing your detailed thoughts on our Terms. We’ve had to deny this post because it’s framed solely as a complaint—there’s no explicit question asking for clarification or guidance from our founder’s team. Our Community Guidelines require a clear question so we can provide useful answers.\u000a\u000aIf you’d like, please repost with a specific question—for example, “Can you explain how liability is shared for third\u002Dparty integrations?” or “What SLAs and data\u002Drecovery guarantees do you offer?”—and we’ll be happy to reevaluate your submission. 💪\u000a\u000a❤️ \u0026 🌮 – ModBot

Jeff_Pham · Answer

Thank you for raising these important questions. I fully understand your concerns about liability, SLAs, and data recovery. At this point, our team has not yet established official policies that cover liability sharing, service\u002Dlevel agreements, or data\u002Drecovery and backup procedures. Because of this, I cannot provide detailed commitments on these matters right now.

SteveMannenbach · Answer

Sneaky sneaky! Good catch droid!

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