Good for free webinars
I definitely think that Tevent has a lot of upside potential and I like the options it gives me, although some of the setup process takes some getting used to, which is true of most software. There are some good options for events although on a webinar, Tevent automatically sets up a breakout room and you must manually delete it if you do not want it. No big deal, but it usually works the other way around. For free events, Tevent seems like a good solution.
Where I run into issues is with paid webinars, which is the bulk of what I do. Tevent requires you to set up a new Stripe account, with no option to use an existing Stripe account. I do not want to set up a new Stripe account, but this is the only option. Unless this gets fixed, I may need to refund since paid events is my main use case and setting up a new Stripe account just to use with Tevent is a big no-go for me. I've submitted an inquiry on this to technical support, so I will see if they can resolve the issue.
Prasanna_Tevent
May 9, 2024Thank you for your honest and insightful review!
Please allow me to respond to some of your feedback and concerns.
- On automatically setting up a breakout room and needing to delete it: This is only when using one of our Optional Event Templates, which are made to fit certain use cases for faster Event creation (Webinar, Conference, Workshop and Social). Templates aren’t a different type of Event, but just an Event that has been set up in a certain configuration by default. You still have all the same customizability as you would if you did not use a template. You can also create an Event without a template, by clicking “New Event” in the top left of the Tevent Dashboard and choosing “Custom Event”. This Event will be created without any predetermined Rooms or Stages, for you to set up as you please.
- On requiring to set up a new Stripe account, with no option to use an existing Stripe account: We use Stripe Express, which unfortunately does not allow you to use a pre-existing Stripe account. For transparency, we are aware that this is an issue for some, and the development team is looking into some solutions. Unfortunately, it does appear to be a larger and more complicated change, so we can’t currently make any promises, but we’d advise you to keep an eye out on our public roadmap available at http://roadmap.tevent.com for updates.
- On only allowing GBP with no option to change the currency: Similar to the above, we’re aware that this is a concern for some, and are looking into ways to remedy this. The dev team expects that this should be a more straightforward change than the Stripe Account issue, so again, please keep an eye on the public roadmap!
Please note that whilst all of the above may not be on our public roadmap at this point in time, they are all on our internal backlog for review, and once we’re able to confirm our ability to implement them within a reasonable time frame, they will be added to our public roadmap!
We’ll be sad to see you go if we’re not able to perfectly fit your use case at this point in time, but we’ll be working behind the scenes to make sure that we win you back!
We are always available to you via our support channels for any further questions, clarifications, or feedback; and would be glad to get on a call with you if that is more convenient.
Thanks again!