Verified purchaser
Good Product BUT I might refund
Ok first off I need to say that his review is for both the customer and the company. I believe transparency and clarity when doing business and I think this may be lacking here.
THE STORY: I bought two codes of this product and have checked it out. As an App Sumo Plus member I feel I need to warn prospective buyers that the conferencing template is locked off from anyone who has not bought three codes and this is not stated in the marketing anywhere. What is stated is that two codes gets you events for two hours even though the concept of events is not really explained.
I contacted support and I was told that I need to buy another code in order to utilize the conference template. Not Good!!!
For the staff of Tevents, I want you to know that when a customer purchases a product with a limitation and finds out after the fact when they are actually using the product and are then forced to upgrade to get functionality, it does not digest well.
I am now forced to decide whether I want to run into another one of these limitations or refund. You have a good product but no....this does not feel right. I guess I need to mull this over for a couple of days.
Thank you for the submission.
Tom_Tevent
May 9, 2024Hi caribinfinity,
Thanks for your feedback here, and sorry to hear that there was some confusion when you contacted our support team.
Firstly, I’d like to clarify for yourself and the broader userbase what you are referring to here 😊
When creating an Event on Tevent, you have 2 options. You can either use a Template (ie. The ‘Conference’ template that you attempted to use, ‘Workshop’, etc), OR you can create a Custom Event. It is important to note that these Templates are simply pre-configuration a, or examples, of Event structures that you can build on Tevent. Using a template *does not* provide access to any additional features or modular upgrades.
The ’Conference’ template simply sets up 3 Stages and 3 Rooms, in a particular order and with a pre-set length, in a few clicks so you can get a jump-start on configuring the various sessions within your Event. (PS. For more info on these session types, check out our latest blog post here: https://www.tevent.com/blog/get-acquainted-with-tevent).
@caribinfinity - The ‘Conference’ default length is 3 hours, and with the 2x codes you had purchased, you are able to run lengths of max. 2 hours. This is where the issue arose I believe?
It is possible to adjust the total length of the ‘Conference’, and bring it down to 2 hours, before clicking the Create Event button. This is what we’d recommend in your case. Alternatively, you can create a Custom Event from scratch, and build out the Stages & Rooms to your requirements.
When my colleague mentioned that you’d need to upgrade to 3x codes, this wasn’t clear enough and I take full responsibility for this as their manager. Apologies!
As the team leader, I have ensured that we are clearer on this type of enquiry in the future. I appreciate your time and effort to raise this feedback and we’ll make sure that the use of templates (and the fact that they do not provide any additional features vs creating a custom event from scratch) is more clearly signposted.
Once again, thank you for using Tevent. 😊 Please do consider retaining your LTD, and if you’d like to walk through a demo, or need support getting an Event set up, please book a call with us here: https://meetings.hubspot.com/tom-parker3/free-virtual-event-consultation
Tom (CGO @ Tevent)