Verified purchaser
Oof. Has potential, but still has work to do.
When I saw "Alternative to Airmeet" I got super excited!
//PROS
- I love the layout and user interface, its easy to learn when you play around with it for about an hour. I also think the UI and UX is way better than Airmeet.
- I have not reached out to support, but what I hear is they are good at responding.
- I do like the "spaces" and events within spaces. This is really cool and useful for organizing those events within specific type of spaces.
- I do love how this seems to be able to take place of Demio, and other webinar type platforms. Saves us about $100 a month since we use Demio and will be transferring i think.
// CONS
- This is where things get... Weird. Why can guests, and even users search and see ALL tevent users? My guests should not be able to see every one of your users.. This I think is a SERIOUS privacy issue, especially if our competitors are using the same platform.
- Our guests are essentially forced into a Tevent account. I know Airmeet is the same, but why? Why cant a guest just be able to attend without you guys creating an account for them?
- Guests are limited to 100 tickets a month. Look, I get the marketing to users and potentially an additional revenue stream from your users guests, but limiting this (even though I think its a high limit) is very weird. If no one is going to be attending 100 events in a given month, why even have those credits? Or are the credits more for them to host their own events? Im very confused at this part and why users are essentially pushed to purchase credits or a premium account.
- Branding: While you can add your logo and such, I think the Tevent branding is a bit... much... Its everywhere, even to guests.
- Minor bugs. I experienced a random "unknown" file download (using safari) when I went to go look at an event as a guest. This is very weird, and concerning on what this random file that's downloading is.
- Guest process- The process for guests to actually get to your space is a bit convoluted. Not a deal breaker, but still a roadblock for some.
//OVERALL
I think this platform has potential. I think there should be some review of some of the above, and absolutely removing the ability for users to essentially search and see all of your users of Tevent. Ive never seen that and its quite bizarre to me and a privacy concern.
Other than that, I think i will keep this for now, and hopefully see some major improvements made with the investments you will get from AS users.
Tom_Tevent
May 9, 2024Hi Timothy_M,
What a fantastic review - thank you!
As much as we'd love every review to be 5 Tacos, we appreciate the balanced approach and the value that you bring to the community by being fair and constructive in your review.
We pride ourselves on our ability to react to our customers' feedback and needs. To that end, please see some comments/clarifications below that might help clear up your concerns:
PROS:
- Thanks for the kind words in comparison to tools like Airmeet and Demio. We're aiming to be a viable and more cost-effective alternative to these tools (and others), particularly in the webinar / broadcasted event use case.
- I've given my team (Customer Success) a big pat on the back for their work in answering over 100 questions across the Appsumo page and in-app chatbot last week. Great to hear that their hard work hasn't gone unnoticed by the community 😊
CONS:
Global search and user visibility - We're aware of the GDPR and privacy implications here, and will be fixing this as a matter of priority. As mentioned before, as a mostly tech-focussed team, we'll be looking to bring in a legal expert to help us navigate this!
Guests attending events - It is possible for a guest to attend an event without needing to create an account (although we do encourage our Organisers to suggest that their guest Attendees create an account, as this improves the user experience and analytics/engagement capability of the platform).
To enable Guest Access:
* Please ensure that 'Guest Access' is set to ON (in the Registration -> Privacy page of your Event Management dashboard)
Guests being limited to 100 Ticket Credits – The second part of your comment here is correct, these Ticket Credits for guests/free users are for them to *run their own events as an Organiser*. We do *not* restrict the number of events that your audience can register for / attend. We’re looking at how to make this clearer in our Appsumo page update later this week.
Branding – We’re discussing the use of Tevent branding across the site, and how to reduce this to a level that makes more sense for our users, whilst also enabling us to get the visibility we need as a small and growing business. Stay tuned for an update on the Appsumo deal page soon!
Unknown file download – Our Dev team is looking into this, as it seems to be Safari specific. Rest assured, this file is *not* malicious and will be removed from our product ASAP.
Guest Space access – We’re reviewing the user flow here to ensure the redirect takes place effectively, once the link is clicked.
FINALLY:
Please keep using the platform! We will be making vast improvements by reinvesting the Appsumo revenue, as well as many features that are already on our roadmap for release before Christmas (eg. Mobile apps).
We’d love to keep you as an active customer and will take this feedback onboard 😊
All the best,
Tom (CGO @ Tevent)