jorel8Q: I have purchased the UNLIMITED offer.
I only have access to one language and I can't use the site after creating just a few product pages. What's more, I get no response from customer service on the chat or after sending an email. Are all these problems normal?
Texta_Team
May 14, 2024A: Hello,
Thank you for reaching out to us.
The issues you are facing are not normal, and I'm sorry that you haven't received a response from our customer service team. I assure you that we strive to provide prompt and helpful support to all of our customers.
In order to assist you further, could you please provide me with the email address associated with your account and any promo code that you used for the UNLIMITED offer? Once I have this information, I will investigate the issue and ensure that you have unrestricted access to all the available languages and features on our site.
If you prefer, you can also send this information directly to hello@texta.ai.
Again, I apologize for any inconvenience caused, and I appreciate your patience. Please feel free to reach out to me with any further questions or concerns.
Best regards,
Anna
Customer Support Manager