Q: There is an error when I try to get help while I am logged into my account.
How do we redeem our codes? I have gone to Acct/Sub/Sub and don't see anything besides the Start status as my subscription.
Please advise where to add more appsumo codes
Israpil_Textmetrics
May 14, 2024A: Hi,
Thank you for your question.
It would be great if you can send a short email to support@textmetrics.com with the username (email address) of your Textmetrics account so we can look into it and solve it.
techinspadesPLUS
Verified purchaser
I can't get help anywhere but here and I have no idea if anyone is watching to support users here. I can't use the app. Can't seem to add codes, can't add project and I bought 3 codes.
PUAVPLUSVerified purchaser
5 days later I had the same issues... I tried two browsers, first two times gave login errors, then I managed to get in, but there is no: "profile icon in the lower left-hand corner, then select "My account" → "Subscriptions" → "Subscriptions.""
:(
Hi @PUAV,
I'm sorry you're also experiencing this issue. Could you please send a quick message to support@textmetrics.com with your Textmetrics account. We're happy to take care of this.
PUAVPLUSVerified purchaser
Just to confirm I'm now in, finally that part of the website is loading.
Best Regards