Q: Few questions.
Is this only a bot for my website to create a chat box, or can it be used in a variety of ways
- Instagram outreach (can do outreach on my behalf)
- texting (connecting with Twillio)
- FB messenger
Is this bot trained for sales, or can it be? There are techniques to move prospects along the conversation and ask certain questions to get people towards your desired CTA (sale, sales call, etc). Is it trained in this, or can we add in custom trainings?
Will the bot remember conversations from previous users they’ve interacted with?
rajesh_thinkstack
Jul 29, 2024A: - Currently, it is designed just for creating chatbot for your website. Some of the use cases you mentioned are their in our pipeline.
- As of now, the bot can only be trained with a knowledge base for support. As discussed above, we are working towards making the bot more tuned for sales-related activities.
- No, the chatbot starts afresh with every new session. However, we understand it would be more prudent in sales related activity to have a previous chat context. We will take this as feedback and keep it on our roadmap.