Ticksy Reviews

I shifted to from in-house support to Ticksy and the loss of traffic is costing a loss on SEO rankings. The entire reason for shifting to ticksy was to get their promise of CNAME feature. Sadly, they now say this feature has been delayed. Please Ticksy guys add the feature asap.

I like the app but they dont provide proper documentation or explainer videos. and when I tried to reach out to their support I got no answer. A Beauvoir like this means that they are not a serious business with a very small team and budget.

Ticksy is a very simple, straight-forward ticketing system, and it works like a charm.
In less than 30 minutes you could have your own ticketing system up and running. Don't expect a lot of options, customizations, workflows, etc. It just do exactly what they say: "Ticksy gives you all the tools you need—and nothing you don't—to provide top notch customer support."
Aside from the things that already cooking: Email Parsing & Cname, I would like to add to consider a simple review system to be included when a ticket is closed. That way we can know how satisfied our clients are. It could be something really simple like 3 options (good, regular, bad) and the ability to see the stats. Feedback is always important for any helpdesk department.

The plan clearly says "Unlimited websites".

But once you activate your account, I got surprised to see that my account is locked onto ONE subdomain. There is no freaking Unlimited websites/subdomains. Very disappointed!

I knew ticksy many years ago.

It suffices for the basic requirement in terms of a ticketing system and online documentation.

However, as of 2022, the UI and features need lots of improvement if the team is aggressive.

Looking forward to the CNAME feature.

Thanks for the LTD offer.