Name: Good but need improvement
Item: Ticksy
Rating: 4
Author: FrederickLee

Group

Templates

Websites

Sub category

WordPress themes

Product tag

WordPress theme

Product type

Best for

Developers

Web design agencies

Web designers

Alternative to

Google Sheets

Help Scout

Zendesk

Integrations

Easy Digital Downloads

Envato

Freemius

Olark

Themely

Operating system

Windows

macOS

Android

Features

GDPR-compliant

White label

No codes, no stacking—just choose the plan that’s right for you

You must activate your license within 60 days of purchase

Ability to upgrade or downgrade between 3 license tiers

Only for new Ticksy users who do not have existing accounts

From the Founder

<h4 class=""><b>Ticksy helps you create a custom-branded, digital help desk and knowledge base to expand your customer support.</b></h4>

<p><div id="pdp-story-inline-video" class="story-inline-video"><iframe
  id="ticksy-vid"
  width="560"
  height="315"
  src="https://www.youtube.com/embed/Vl8IiB7NYEM?rel=0"
  frameborder="0"
  allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture"
  allowfullscreen
  loadonscroll
></iframe>
</div></p>

<p>Ticksy lets you create a multilingual, web-based help desk that’s a breeze for both your customers and support team to use.</p>

<p><b>Define custom fields for your ticket submission page</b> to ensure agents get the information they need, with options for text fields and box selections.</p> 

<p>You can even <b>set up canned responses for frequently asked questions</b>, so your agents are able to focus on more complicated tickets.</p>

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="ticksy-1"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/ticksy-1.png?optimizer=gif"
                alt="Multilingual support"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/ticksy-1.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/ticksy-1.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/ticksy-1.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>


<h5 class="" style="text-align: center; "><i>Build a web-based help desk and reach customers anywhere with multilingual support.</i></h5><p>Integrate with Envato, Themely, Freemius, and Easy Digital Downloads to <b>automatically verify customer licensing</b> before submitting new tickets.</p> 

<p>That way your paying customers will automatically<b> gain access to your password-protected support portal</b>.</p>

<p>Ticksy is also equipped with a handy external verification tool, so you can <b>confirm purchases on different platforms.</b></p>

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="ticksy-2"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/ticksy-2.png?optimizer=gif"
                alt="Integrations"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/ticksy-2.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/ticksy-2.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/ticksy-2.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>


<h5 class="" style="text-align: center; "><i>Powerful integrations allow you to verify a user’s license before they can submit a ticket.</i></h5><p>Ticksy lets you <b>build a knowledge base</b> that customers can use to find answers for common questions—which means less work for your support team.</p>

<p>You can create unlimited articles that cover everything about your business, and organize them into categories or subcategories for easy navigation.</p> 

<p>And since the platform supports public tickets, you also have the option to<b> let customers crowdsource solutions</b>.</p> 

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="ticksy-3"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/ticksy-3.png?optimizer=gif"
                alt="Knowledge base"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/ticksy-3.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/ticksy-3.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/ticksy-3.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>


<h5 class="" style="text-align: center; "><i>Let your customers solve their own issues with a knowledge base for FAQs.</i></h5><p>Thanks to Ticksy’s fully customizable platform, your help desk system can become a seamless extension of your business.</p> 

<p>Tailor visual elements like page colors, banner images, and logos to <b>match the look and feel of your branding</b>.</p>  

<p>You can even <b>add welcome messages or important notices</b> to capture users’ attention from the get-go.</p>

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="ticksy-4"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/ticksy-4.png?optimizer=gif"
                alt="Branding options"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/ticksy-4.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/ticksy-4.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/ticksy-4.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>


<h5 class="" style="text-align: center; "><i>Design a fully customized support portal that fits your brand’s look and feel.</i></h5><p>Setting up a support portal shouldn’t take longer than building a LEGO model of the Empire State Building. (<i>“Maybe we rethink submitting tickets and just send out instruction manuals?”</i>)</p>

<p>With Ticksy’s no-code platform, you only get the tools you need to build a user-friendly help desk and knowledge base for your business.</p>

<p>Support your users on your terms.</p>

<p><b>Get lifetime access to Ticksy today!</b></p>

Support

Build your own web-based help desk and knowledge base

Build web-based help desks without code

Quick to implement, easy to use

Interesting software

Kind of Misleading with the Unlimited "Websites" but this works. Worth the price!

Great simple ticketing system

Good but need improvement

Ticksy

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