A: TGP - good question! :-)

With Tiledesk we have several extension points and, among them, REST APIs. You can find here the whole documentation about them: https://developer.tiledesk.com/apis/rest-api

We also recommend to exploit our WebRequest action to connect our chatbots to 3rd party tools. This is an interesting tutorial about it: https://tiledesk.com/community/search/getchatbotinfo/chatbotId/64590de9cbd6140013ee8933-WebRequest-Action-Attributes