Verified Purchaser badge

Verified purchaser

Member since: Dec 2018Deals bought: 1916
5 stars
5 stars
Posted: Jul 8, 2023

Almost There

So many things to love about this platform, check out my video review here where I had them faceoff with Dashly which I currently use
https://youtu.be/JRUQ69sWU2U

šŸŒ® Mobile App companion
šŸŒ® Chatbot Templates
šŸŒ® Live Chat
šŸŒ® Ticketing / Helpdesk built in
šŸŒ® Whatsapp and FB integration

Of course, they do have things to improve on like
šŸŒ® Get their visual chatbot studio builder as visual as Dashly
šŸŒ® Knowledgebase feature is missing
šŸŒ® More integrations like Respond.io (Rocketbots)

Overall, still a fantastic deal / platform despite some shortcomings!

Cheers,
Mike
Certified LTD Junkie

Founder Team
Michele_Tiledesk

Michele_Tiledesk

May 9, 2024

Hi Mike,

Thank you for taking the time to share your review! We appreciate your feedback.

I'm excited to inform you that we have an upcoming release of Tiledesk scheduled for this summer. This new version will include the highly anticipated visual chatbot builder that you mentioned. We believe it will greatly enhance your experience and provide the functionality you are seeking.

Regarding the knowledge base, I want to clarify that it is already included in Tier 3 and 4 of the AppSumo deal. To help you get started with utilizing this feature, we have prepared a helpful guide that can be found at: https://gethelp.tiledesk.com/articles/getting-started-with-help-center/

Thank you once again for your valuable feedback. We are committed to continuously improving Tiledesk to meet your needs and deliver a top-notch experience. If you have any further questions or suggestions, please feel free to reach out. We're here to assist you.

Cheers,
Michele

Helpful?
Share
Ratings