livingwithpurpose888Q: 1.
Does the platform offer integration with Zapier or Albato? If not, is there an API available for integration purposes?
2. After making a payment (upgrading), is there any promotion of your brand on the site? If so, where does it appear?
3. During the booking process, can I collect Name, Email Id, Mobile number, and other custom fields? Is the booking form customizable?
4. Does the platform allow for date range selection when creating a calendar? For example, if I am available only from 23rd July to 2nd Aug, can I specify that?
5. Does the platform provide follow-up reminder emails to customers who have made bookings?
6. Does the platform support CNAME or white-labeling for branding purposes?
7. Is duplicate booking allowed on the platform?
8. Can I set a time gap or buffer between two time slots?
9. How does the platform define "1 Team mate"? Does it mean there can only be 1 main admin and 1 team member (total 2 people), or is "1 Team mate" referring to a single individual?
10. What onboarding training is provided?
11. Will the SMTP server for sending emails be from my mail or from the platform's end?
12. Once the customer fills the form is there any chance to redirect them to our pages?
Jingjie_Novocall
May 15, 2024A: Hi livingwithpurpose888,
Thank you very much for your inquiries. Here are the answers to the questions you've raised:
1. We have integration with Zapier, and for each event you create in the admin dashboard, there is an API key available. You can find these keys in the bottom left corner by clicking on the profile icon.
2. Once you upgrade to a pro plan, you have the option to remove or hide Novocall branding. The branding typically appears on the left corner of the booking page.
3. Yes, you can set up invitee questions to collect specific information from the attendees. The booking page is highly customizable, allowing you to create your own question fields and even set them in another language if needed.
4. You can make use of the date override setting, which enables you to display only specific available dates and time slots.
5. There is a reminder email feature available under Notification settings.
6. We do support CNAME for the custom domain feature, but please note that it does not apply to white-labeling.
7. You can set limits for bookings per time slot. However, if duplicate bookings occur, each one will have its own meeting room link. Currently, our platform supports 1on1 meetings, not group meetings.
8. Yes, we offer a setting for buffer time, which allows you to set a specific duration before and after each meeting.
9. When we mention "1 teammate," it means you can add more members or accounts to your team workspace.
10. Although there is no formal onboarding training, we will assist you in setting up TimeSync during your first use. Feel free to reach out to us via the support widget (WhatsApp, Telegram, Facebook).
11. The emails sent will be from the platform's end.
12. Yes, we have a custom redirection page setting that comes into effect upon confirming a meeting.
We hope these answers provide the clarity you were seeking.
Best regards,
Novocall Team