lovenspireQ: Can u explain Intergration level with Shopify ?
I am looking for deployment of your chat bot for ecommerce platform. So pre and post order information needs to shared like where is my order . Refund status ? Order status. Etc
Aminul_Todvob
May 1, 2025A: Absolutely! Todvob can be integrated into your Shopify store to support pre-order and post-order customer interactions. Here's how the integration works:
Pre-Order Support
Our chatbot can assist visitors with:
-Product details & recommendations
-Inventory availability
-Pricing, discounts, and shipping info
-FAQs (returns, delivery time, etc.)
Post-Order Support
We can enable Todvob to answer common post-purchase queries such as:
-“Where is my order?” (order tracking)
-Refund status
-Order status updates
-Return process and eligibility
🔗 Integration with Shopify
Currently, Todvob supports Shopify integration in two levels:
1. Basic Integration (Out-of-the-box)
Embed Todvob chatbot as a floating widget on any or all pages. (iframe)
Train the bot using your FAQ, policies, and support docs.
Provide order support through connected knowledge bases and smart forms.
2. Advanced Integration (Custom API Access Required)
To access real-time order, refund, or shipment data, Todvob can be connected to your Shopify store via the Shopify Admin API (with your permission).