Trainwel Questions

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Q: Mobile responsive

Hello
I'm excited to try out trainwel!
Is the platform mobile responsive? Can training be done on mobile phones?
Also looking forward to finding out your response from other users regarding an unlimited user plan or increased user plans.
Thanks!

MK80954Feb 10, 2025
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Founder Team
AustinKerr_Trainwel

AustinKerr_Trainwel

Feb 11, 2025

A: Yes we have a pwa phone app as well you can install via the website (not the app store)

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Q: custom domain

its possible to use custom domain?

runawaydevilFeb 10, 2025
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AustinKerr_Trainwel

AustinKerr_Trainwel

Feb 11, 2025

A: For the public kbs yes. The internal software not yet, but it's on the list

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Q: how do you define a user?

if we are a software company looking to use this for publishing support articles, would a user be our editors, would our customers end users just be the audience of the public KBs or do they need to sign in to interact and be considered a user?

zgidwaniPLUSFeb 11, 2025
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AustinKerr_Trainwel

AustinKerr_Trainwel

Feb 11, 2025

A: Great question!

So users are internal employees with access to the system. There's the private knowledgebase which stores all information they can also be assigned courses made out of knowledgebase info. Life if you wanted to onboard a support staff. This also includes those with edit access.

For public kbs anyone can view and access the information who can access that public kb. We don't count these viewers at all.

So if you have a software team with 5 staff some who want to document some basic fundamentals about your stack and some on customer service or exec roles. You'd likely want to make those users so the 5 user plan would fit your needs. Then you can make public kbs for each software you put out and each of those you can decide which internal articles are pushed to each of those.

Hopefully that clears things up

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Q: AI-assited search

What is AI-assited search? Any demo?

Yusri_PLUSFeb 2, 2025
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AustinKerr_Trainwel

AustinKerr_Trainwel

Feb 5, 2025

A: You can see a demo here https://share.descript.com/view/DmN7btZlLfo

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Q: Can you add OpenRouter so I could use my own key?

Can you add OpenRouter so I could use my own key? OpenRouter is better than Playground.

SoleskyPLUSFeb 5, 2025
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AustinKerr_Trainwel

AustinKerr_Trainwel

Feb 5, 2025

A: Working on this

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Q: Higher user options soon?

Hi,
Any update on the higher user counts option?

Dlee254PLUSFeb 1, 2025
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AustinKerr_Trainwel

AustinKerr_Trainwel

Feb 5, 2025

A: Sorry going back and fourth over pricing and set up is taking longer then expected

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Q: RTL direction support

I hope you're doing well! I was wondering if it's possible to add support for RTL (right-to-left) direction in the editor. It would be a valuable addition. Thank you

Yusri_PLUSFeb 2, 2025
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Founder Team
AustinKerr_Trainwel

AustinKerr_Trainwel

Feb 3, 2025

A: yes, possible. Just the editor or the whole software?

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Q: 5 GB multimedia uploads limit

Hi,
the 5 GB multimedia uploads is this a per file limit for Video files, or is this storage space for all uploaded content?

gk74PLUSFeb 3, 2025
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Founder Team
AustinKerr_Trainwel

AustinKerr_Trainwel

Feb 3, 2025

A: it's an over all limit. I can change the plans to have larger limits with larger tiers

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Q: Is it possible to use SCORM files?

paulsFeb 2, 2025
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AustinKerr_Trainwel

AustinKerr_Trainwel

Feb 3, 2025

A: this is showing as not answered adding this comment to fix that

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Q: PDF Export in Dark mode?

I noticed that the 'Export as PDF' feature is not working in dark mode. Would it be possible to look into this issue?

Yusri_PLUSFeb 2, 2025
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Q: Unlimited public KBs

Hi,
Can you clarify:
1. what does it means by " unlimited public KB"? - can each public KB has a unique URL with cname? or is it all under one domain url?
2. How do we assign user's access to edit/publich the KBs? can we also limit on how many KBs each user can publish?
3. What AI do you utilize beside chatgpt? if not, what is the roadmap to incorporate other AI?
4. What is the pricing for 150 and 1000 users tier?

Dlee254PLUSJan 26, 2025
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Founder Team
AustinKerr_Trainwel

AustinKerr_Trainwel

Edited Jan 27, 2025

A: 1 unlimited public kbs each with their own cname. Here's a video showing public kb's a bit. https://share.descript.com/view/AZj8BDNEwbf
right now we don't have custom styles but that should be released this week

2 those limits aren't in place as of yet. if a user is an admin then they can edit create and delete all of them. but more granular controls are on the way

3 so for our search it's just chatgpt and some self-hosted models for managing the semantic search. honestly, each of the ways we use ai are pretty specifically set up so not sure when we'll give the option to choose the model since that can change the expected output.

4 I'm waiting for appsumo to get back to me regarding the tiers and pricing as soon as it's set I'll post it here

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Q: CNAME

Hi do you offer CNAME for the public knowledge base or for user who signs in?
and is there Trainwel somewhere? I am asking this because some of us here prefer to have CNAME for our professionality "looks" for our own company. Could you confirm this because I am interested to purchase highest tier if this is available,
if your answer is yes, I believe it would be great to put it in tier description to make your campaign more interesting (because this is great).
thanks!

GenPlyPLUSEdited Jan 24, 2025
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Founder Team
AustinKerr_Trainwel

AustinKerr_Trainwel

Jan 27, 2025

A: I answered this. Appsumo said it was still unanswered so I'm posting this reply

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Q: Are audio, videos transcribed

- is transcript visible and searchable
- are pdfs ocred and searchable
- Are private/internal kb possible- if yes in which tier.
Thanks

Raj_TaxPLUSJan 27, 2025
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Founder Team
AustinKerr_Trainwel

AustinKerr_Trainwel

Jan 27, 2025

A: Yes transcript is visible in the form us subtitles on audio and video. And yes searchable.

We actually didn't do ocr yet, another user mentioned that this weekend. We have it added now just running tests so should be love by tonight, tomorrow latest. Currently it just extracts text from pdfs with it embedded.

The software is designed around a internal knowledgebase and internal courses. So it's the main use case and included at all tiers.

Our public knowledge base feature is newer and still being further enriched. As a private knowledge base/lms we are top of the line

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Q: Features in action

I want to see all the features in actions without booking/scheduling a demo.

M.KhPLUSJan 25, 2025
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Founder Team
AustinKerr_Trainwel

AustinKerr_Trainwel

Jan 27, 2025

A: Heres a pretty rough video that comes from a demo I did. I'm gettings someting better made now but it will take some time to get the delivery.

https://share.descript.com/view/DmN7btZlLfo

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Q: Qs

1. Website feature about google workspace image is broken
2. Please provide demo link to explore and test other preloaded with demo data
3. Does this embed google sheet/docs/slides links?
4. Does KB key word search works and article suggestion work without AI keys?

Noah_MosesPLUSJan 23, 2025
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Founder Team
AustinKerr_Trainwel

AustinKerr_Trainwel

Jan 24, 2025

A: I answered this, but it's showing still unanswered.

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Q: Ability to add more users?

Need 100+ users. How much to expand to add people as we grow?

NetsicleJan 25, 2025
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Founder Team
AustinKerr_Trainwel

AustinKerr_Trainwel

Jan 25, 2025

A: I've just submitted to appsumo to add two new tiers a 150 user tier and a 1000 user tier. I'm guessing that should go live by Monday or Tuesday.

As far as normal expansion, the normal price is $5 per user per month but happy to offer a discount on monthly users for sumolings.

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Q: Welcome

Hi - interested in this. A few questions:

- how many admins can I have with the various plans?

- what user roles exist?
- how do you compare to superokay.com?
- what is the onboarding flow like?

Thanks and all the best!

Sumoling8486PLUSJan 25, 2025
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Founder Team
AustinKerr_Trainwel

AustinKerr_Trainwel

Jan 25, 2025

A: Hey
Happy you're interested :)

Any user can be made an admin. Just two roles. Admins who can create and change articles, courses etc. and non admins who can only read. Mark things as read, etc. I should get more granular now that you mention it but just haven't yet.

Also when something is made public then anyone on the net can see it who has access to the url it's hosted at.

Onboarding we have an easy drop any file or zip file to create articles, videos categories etc. Also happy to set up an onboarding call.

Regarding super okay. I'm not sure. From what I looked up these are entirely different softwares. Omg trainwel is for internal and external knowledge sharing/training. Super okay is like client portals.

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Q: Is there a backup or export option? If so, what is the file format?

SumoProPLUSJan 25, 2025
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AustinKerr_Trainwel

AustinKerr_Trainwel

Jan 25, 2025

A: Yes, you have to email us, but you will get a CSV of all articles. Other stuff like courses and categories just has a list of the articles and questions in them but not their content.

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Q: Not Verfieid by Persona?

Most AS vendors have been Verified by Persona n addition to their internal vetting process. Where you based and what's your background?

Dlee254PLUSJan 25, 2025
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Founder Team
AustinKerr_Trainwel

AustinKerr_Trainwel

Jan 25, 2025

A: I will reach out to them regarding the verification process. I'm from Clearwater, Florida. I was an exec at a 3x Inc. 500 investment company, a self-taught developer, and started this product to help manage my staff.

I have another software called Humanagement that was on AppSumo some time ago. It has some features in common but is an HR software with a much larger feature set. Over time, I found most people just used the training features. So I'm releasing this to get a better product-market fit, and to be able to try messaging for free the awesome Sumolings : )

Humanagement is already a profitable app, and due to a partially shared code base, you can rest assured that Trainwel and your deal are here to stay.

I love employees and helping mentor and motivate my juniors. )

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Q: Why aren't you using your own product?

Just checked out your website and didn't find any kbs on your site, so why aren't you using your own platform?

Dlee254PLUSJan 25, 2025
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