The good thing that the product is constantly being updated and new functionalities are being added. The tool has changes significantly since I bought it.

However, I once uploaded a long video and run out of credit mid-way. I wasn't able to see the transcription at all, it simply asked for money. So, in fact, my credits have been wasted - I don't have even a part of the video transcribed unless I pay extra. Either I pay or wait couple of weeks for my credits to renew.

Support has not responded to my query about this. I don't think this is fair. The tool should know that I don't have enough credits and should ask me if I want to proceed beforehand.