This is a great transcription product and saves me a lot of time for creating follow up content after meetings. I run a small volunteer group of thought leaders and this has helped me take recordings and create blog, social media posts, topic tags, and newsletter posts resulting from meeting discussions. Initially, when I purchased the product, I had some issues with the software and certain settings. It was the founder that wrote me directly to give some support and not only were my issues resolved, but my suggestions were implemented within 24hrs. Great team and product.