TransferChain Pass Reviews

Great tool overall. I would also say it’s the best among the other password tools featured on AppSumo. I just hope the team can fix a few issues, I have listed below:

1. 2FA authentication through google or other authentication when login in or email codes for better security
2. When adding a password, I wish there was an option to include an image. For example, I could add a QR code for 2FA. Some apps I use require 2FA, so the only way a member/employee can access them is by scanning a QR code using a 2FA app. Having the option to add an image would let me share the QR code in the password folder for the member to access so I dont have to manually send them by email.
3. From a UX perspective, you can't open password folders by clicking on them directly. Instead, you have to click the three dots next to the folder to open it. This is unusual they have this limitation. I recommend allowing users to open folders by clicking on the folder itself, rather than on the side, to make it more user-friendly.
4. After creating a password folder, you cannot change or update its name; it seems you can only delete it. I suggest adding an option to edit the folder name, as users may need to update the name instead of deleting the entire folder and starting over.
5. Not easy adding and sharing logins with members, I agree with the previous person who made a review. I hope they can improve this and make it more simpler and optimized. For example I like how LastPass makes it easy to onboard new members/users, get notified when added to folders or passwords etc.

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Update Reply:

Thank you for your reply. I'm glad to hear that most of the recommended points 1-4 will be discussed with your team or introduced in new updates.

For point 5: Email notifications when a folder is shared with a user I believe is important. For passwords, it would be helpful to have a toggle for notifications, so users/owners can choose or set which alerts they receive or don’t receive. This allows customization, as some users may want notifications for password shares while others may not.

For the onboarding flow, it would be nice if, when a user receives an invite to sign up, they get a mini tour of how Transfer Chain works after logging in. This could be a pop-up tour for new users or a short video, helping them understand the basics, such as where folders are located, the dos and don’ts aswell as how to install browser extension and how to use it.

Transfer Chain Pass is a great tool for securely transferring files, especially when it comes to browsing and sharing. It works very well for these core functions, making it a valuable asset for individual use and sharing with team members when you have only one login available.

However, the experience of onboarding new team members and sharing login details within the business context is unfortunately a nightmare. Despite its potential, the tool makes it incredibly difficult to add new team members and ensure their email and name show up for secure sharing in the contacts.
While if the support is available, they are very helpful and pretty fast, but now with a new member, over the weekend, nobody is available. But not as promised, these issues remain unresolved. Additionally, the promised major update in August, which might have addressed this issue, has not yet materialized.

While the ability to copy login details to people or folders for sharing is present, the overall process feels messy and lacks the streamlined experience one would expect for team collaboration. If these team management and onboarding issues were addressed, this tool would easily be a five-taco product.

I am happy to update the review after solving the issues.

freelancers, team, or family, i hope you continue to improve and make the invisible password share more dynamic, as sometimes, its just freelancers you want to give access to a specific app, and you want to make that seamless and passwordless, so you dont expose your password anytime you give access to a freelancer, team or family.

Update: Thanks Mert, for your reply and comments to my points. When will the mentioned improvements be implemented. Do you have a timeline / estimation, and how can I know when it's live? Is there a newsletter I can join or will I get as a user a release email anyway?

Original: Signed up in a breeze and everything is straight forward at the onboarding. Good job so far. Then I added a folder which I can not open for some reason to add a password.

Okay, let's add a new password on the main screen then and select that folder. Nope, I can add the password but can not select the newly created folder. Strange...

I open the password details - only possible via the three dots > open - which should also work just by clicking on the name. No? Anyway...

Click on [Launch website] triggers a Warning popup: "You are being redirected somewhere other than TransferChain. Can you accept this?" Ahm... you kidding me! Why would I need to be reminded of this?

Alright another unnecessary click...

Finally on the website I want to login. But wait a minute. Why is there no password via the little icon available? (Note: Exact URL matching disabled - in the password settings)

So this should work but why does it not work - good questions. After playing around for a few minutes and adding another password... let's try again.

Wow! The password is now available. But honestly no idea why there is such a delay.

To sum up my experience: Clean design with some (folder and usability) flaws and slow (password) loading times when using the chrome extension. Happy to test again and change my review after improvements.

Overall, the app works quite well as long as the plugin stays connected. However, when it doesn’t (as it happened to me today), I’m unable to generate new passwords or save new credentials automatically, which can be frustrating.

At the moment, it seems there’s no direct customer support available within the user portal. The chatbot is only accessible from the main website before logging in, and even then, it mainly collects details rather than offering real assistance.

I also tried clearing my cache to fix the plugin connection, but that led to another challenge when logging in again, I was asked to re-enter all the transferchain_recovery_phrases. It would be great to have a more convenient recovery method, such as integration with Microsoft Authenticator or something similar.

To improve the user experience, it would be helpful to make the chatbot available and more helpful while logged in, and to work on improving the stability of the plugin connection.