Verified purchaser
Solid Core, Broken Team Workflow
Transfer Chain Pass is a great tool for securely transferring files, especially when it comes to browsing and sharing. It works very well for these core functions, making it a valuable asset for individual use and sharing with team members when you have only one login available.
However, the experience of onboarding new team members and sharing login details within the business context is unfortunately a nightmare. Despite its potential, the tool makes it incredibly difficult to add new team members and ensure their email and name show up for secure sharing in the contacts.
While if the support is available, they are very helpful and pretty fast, but now with a new member, over the weekend, nobody is available. But not as promised, these issues remain unresolved. Additionally, the promised major update in August, which might have addressed this issue, has not yet materialized.
While the ability to copy login details to people or folders for sharing is present, the overall process feels messy and lacks the streamlined experience one would expect for team collaboration. If these team management and onboarding issues were addressed, this tool would easily be a five-taco product.
I am happy to update the review after solving the issues.
MertBaser_TransferChain
Sep 23, 2025Hi YHB,
Thank you for taking the time to share such a detailed review 🙏 We appreciate your kind words about our core functions and security (also our support!).
At the same time, we hear you clearly on the pain points you’ve experienced around onboarding and team sharing. Since this is quite significant for us, we'd love to better understand your pain points. Because there could be various places in the flow that could be better streamlined, but understanding your perspective would help us to improve our flow quicker as well.
Therefore, we’d be more than happy to meet with you directly, founder to user, to hear your feedback in detail and learn from your team’s experience. It’s feedback like yours that helps us shape a better product :)
If you don't mind, could you please drop us a quick note at founders@transferchain.io and I will then personally reach out to you to set up a quick meeting.
Thanks again for trusting us and for pushing us to get better every day!
Kind regards,
— Mert | TransferChain 🔐