b00rnQ: again no support answer (after 10 days)?
After waiting more than ten days for a response to my direct official support email (which has also been mentioned several times here) again, I hope my question is read here.
Is it possible to answer incoming customer emails based on a knowledge base (Mind) with one hotkey, without the original text of the email being deleted or replaced?
As I understand the documentation, a hotkey replaces the selected text with the AI result (editable field) or copies it to the clipboard (non-editable field). Replacing the customer's question is not an option.
1. Can the hotkey result be inserted above the selected text instead of replacing it?
2. Does a hotkey use the Mind and the Magnets of a Custom SmartPrompt?
Felipe_TriploAI
Oct 20, 2026A: Hi bOOrn!
As I explained on the ticket.
1 - No. I don't know about the tool you mentioned but the way Hotkeys works on Triplo AI is that it replaces the selected content (when possible) with the prompt result or delivers the results to your clipboard. For more on it please refer to: https://triplo.ai/docs/hotkeys
2 - Yes. https://triplo.ai/docs/hotkeys#background
Take care