I write this review with a heavy heart, and i rarely write reviews, but i hope this serves as a warning for others so they don't have to go through the pain and damage we're experiencing.

I moved over to trulywp after purchasing here a couple of months ago.

At first everything was ok.
The service didn't perform 100% as advertised, but the team was responsive and we got over the line.
We soon noticed discrepancies between what's promised on the deal and on their website, and what's actually delivered. Most notably:
1) Daily backups weren't being done for a month for 2 of the 3 sites we moved over, and at this time are still not conducted on 1 of them.
2)The stats showing up on the backend aren't updated - there are no stats - just labels where the stats might one day appear.

When we asked what's going on we were informed that these are issues that are being handled. We assumed that things would be resolved within a a reasonable few days and didn't sweat it.

Fast forward a month - NOTHING HAS CHANGED

Furthermore we're now seeing increasing amounts of downtime from the sites.
I start every day with 1, 2 or all of our sites offline, following which i have to go through a tedious conversation with their support team to get the site back up. Most annoyingly the support team explains to me that the reality we're experiencing isn't possible, without even bothering to run a test until i send through a screenshot.

For the past 72 hours we're seeing down-times nearing 50%. Trulywp is unable to give any indication of how much longer this situation is expected to continue, however they do confess they're very understaffed for engineering and QA.

At the moment this isn't a hosting company, it's a catastrophe
Sadly I'm able to provide Jetpack emails and logs backing all this up.