Their servers may be fast, thanks to Google Cloud, but the support/help desk leaves a lot to be desired.
I submitted a request to install some PHP extensions for my Appsumo-purchased Mailpoet 3.0 to work, but I got no help. Mailpoet worked perfectly on my previous host at WPCloud.ca. Frustrated at the delay and unresponsive--read, dead--support, I was forced to uninstall a perfectly good program which I wanted to use to send out newsletters.
TrulyWP say they're offering "managed" Wordpress. Managed yes, for themselves; for the customer- no management for there's no support when you need it. You are on your own. If something happens to your site, cross your fingers, for they won't be there to back you. They don't even have an autoresponder to answer your email sends, as a common courtesy, so that you know they received your message.
I wish I'd have known about this indifference--read, disrespect--to customers, before buying their so-called managed hosting. Don't make the mistake I made. Go elsewhere. As for me, I'm stuck. If I could get my money back, refunded by Appsumo, as a credit, I'd go with Kinsta.