Thank you for the honest feedback, and we sincerely apologize for the missed messages. Three unanswered attempts over several months is not the experience we want anyone to have, and we completely understand why that would lead you to the conclusions you've drawn.

We do want to flag, respectfully, that we actively monitor and respond to all emails and support tickets so we're genuinely unsure where your messages may have landed. It's possible they didn't reach our main support channels, which would explain why we have no record of them. We'd like to get to the bottom of that.

To address the concern about development: TubeIQ is not abandoned. As a small team, we made the deliberate decision to pause incremental updates and focus entirely on a complete rebuild of the platform. We know that silence without communication looks exactly like what you described, and we should have done a far better job of keeping our users informed during that period.

The revamp goes live on August 18, 2026 — twelve days from today.

Please reach out to us directly at [email protected] and reference this review. We will personally make sure your message is answered promptly.

We're sorry for the frustration. We hope the product speaks for itself very soon.