ApolloXIQ: Will you be increasing support capacity? It's barely there at moment...
I bought the tier three level. And while I really like the platform, I have found quite a few bugs. And I've tried to chat with support, But I haven't heard anything back for several days.
I'm a little worried about any new features being added if the support is not very timely in Answering questions about what actually is on the platform currently.
Do you have plans to increase your support capacity? So that the times go from 3 to 5 days, to a day or so?
Himel_TubeOnAI
Mar 19, 2026A: Hi ApolloXI,
We are truly sorry for the experience you've had. Please be assured that we are usually very active on live support, and our team treats every user as a priority. However, many of our team members are currently away for the Eid holidays, so responses may take a bit longer than usual over the next five days.
In your case, it seems we inadvertently missed your query in our list, and we sincerely apologize for the oversight. If there are any specific details you would like to know about the app, please feel free to share them here and I will get back to you as soon as possible.
Thank you!
Verified purchaser
Thank you for the reply, while i do appreciate it, if it was possible to reply here on AppSumo can you please take the time to reply to the actual support ticket? Again, I'm worried that questions here are public and are replied to quickly, but in reality the actual support is lacking - and I do understand people are out for the holidays. Quite a few have mentioned lack of support for some time...
I have raised your concern with our support team. If anything urgent comes up, feel free to ping them, they’re happy to help!