First off, customer support response times can vary drastically. The last go around took about a week to get a response.

But as far as the product goes, the overall concept is promising. And it delivers on that promise in several ways.

Having videos from creators you sub transcribed and brought into one inbox is nice for the most part.

The problem is that your inbox gets slammed with the overwhelm of chaos and disorganization and it's absolutely painful trying to organize it all with no way to batch them into collections and no labels on the videos telling you if or what collection a video is in. It would really help to have the option to auto add videos to collections based on the subscriber.

Additionally:

Transcriptions regularly show up in the wrong language.

Batch transcribing and downloading videos from a channel never worked for me.

And lots of other bugs rared their ugly heads.

Overall, I think this tool is decent, but I ultimate returned it because for a tool that's supposed to make my life easier it was beginning to feel like too much work dealing with my inbox disorganization, bugs, and poor communication from support.