Twilio is a cloud communication platform that allows companies to communicate and engage with their customers across platforms and message boards online.

In our connected world, your customers want you to engage with them on the daily platforms they use. They expect you to reach out to them through your app, website, chat windows, bots, social media platforms, and across devices using text messages, videos, or live agents.

For most businesses, this process is often messy and costs a lot. Twilio is how you make that happen. With Twilio’s Customer Engagement Platform, you can access any digital channel using flexible APIs, data from your first-party customers, and global infrastructure.

Twilio provides you with cloud communication APIs that allow you to make integrations so you can send a text, place a call or kick off a chat from your app or website with just a few lines of code.

This allows you and your business to easily leverage every channel and type of communication that matter and meet the cross-channel reach that matter to your customers.

Twilio Engage allows you to deliver unified, personalized customer experiences. It combines your native customer data platform with your native omnichannel into one solution, allowing you to engage your customers in real-time anytime and anywhere.

The direct advantage is that it gives access to real-time data from a single source of truth that combines all your channels—data you can use to personalize your outreach. You will be able to deepen your relationship with your customers, and it’ll help you cut customer acquisition costs and increase customer lifetime value.

Twilio Connect offers APIs for SMS, WhatsApp, and Facebook messaging, voice, video, live chatbots, and email you can use to build solutions for your customers. This will allow your support team to proactively reach out to customers with contextual data and ensure seamless cross-channel communications.

Key features

Support any channel with one platform
APIs for SMS, voice, video, and email
Seamless cross-channel cloud communication
Deliver unified, personalized customer experience
Engage customers in real-time anytime and anywhere

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