Q: Hallo Jan,
I bought 2 codes from appsumo and redeemed it on your site few days ago, but to my surprise, I ...
signed in to my account today and my 4 credits are not there. 0 credits. I have a project to deliver tomorrow. I have already used a sample footage and showed it to my clients. So I need to download the original 4k version. This is so frustrating. This is urgent and I need your attention!!!
Q: Checked your site out and the footage looks amazing.
👏🏽 This offer however could be a wee bit better. How about 50% rollover credits per the tier you purchase? Waymark did something similar and it worked out really well for their promo. I will be keeping an eye on this promo for any updates to the offer. 🤞🏽 ps the fake reviews left doesn't help this campaign at all.
Q: I bought 2 credits (plan 1) a few months ago.
I redeemed the code at that time. Now I can not see my credits What is the reason for disappearing credits?
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Q: Wait a minute, I already bought this but why would you brag about offering 25,000 videos when I can literally only download 2 videos?
So whatever I paid… that’s the cost of only 2 videos? I really hope I’m misunderstanding this.
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Q: So after the two credits the licence is useless?
You have to pay per video?
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Q: Hallo Jan, I bought 2 codes from appsumo and redeemed it on your site few days ago, but to my surprise, I ...
signed in to my account today and my 4 credits are not there. 0 credits. I have a project to deliver tomorrow. I have already used a sample footage and showed it to my clients. So I need to download the original 4k version. This is so frustrating. This is urgent and I need your attention!!!
jan173
May 15, 2024A: Hi RubaSol,
Sorry to hear that! Would you be able to send out an email to support@ungraded.video and we will get it sorted ASAP.
Thanks,
Jan
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Q: Checked your site out and the footage looks amazing.
👏🏽
This offer however could be a wee bit better. How about 50% rollover credits per the tier you purchase? Waymark did something similar and it worked out really well for their promo. I will be keeping an eye on this promo for any updates to the offer. 🤞🏽
ps the fake reviews left doesn't help this campaign at all.
jan173
May 15, 2024A: Thanks XDesigns for your feedback! - Jan
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