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Hey Yakovski,

Which AppSumo tier are you on?
Please share the email used for purchase so we can verify your account and look into your issue properly. Without this, we cannot trace usage, errors, or support history.

Regarding your claim about reviews from non-purchasers
If users who did not purchase any deal are able to leave reviews, that would indeed put all vendors in a vulnerable position — and this is something AppSumo must verify and address.
However, making such a claim publicly without confirmation is highly problematic and misleading.

Refunded users clarification -
It is also possible that some users:
Purchased a deal
Left a review
Later requested a refund
In such cases, their profile may show zero active deals, but they were legitimate customers at the time of review.

Because of this, stating that "people with no purchase left reviews" as a fact is a harmful claim. It implies unethical behavior, which directly affects vendor trust and reputation — something we take very seriously.

If you experienced real issues:
Share your purchase email
Mention the exact feature or workflow that failed
Provide error details or timestamps

We are always open to fixing issues and compensating users fairly.
But spreading unverified accusations helps no one - neither customers nor the AppSumo ecosystem.

We’re ready to resolve this transparently.

Unmixr AI Team