Plan 2 does not deliver what was promised – document translation locked
I purchased Plan 2 of Unmixer on AppSumo because the description clearly states it includes the feature “Translation and text transformer, Import Documents in Voice Studio,” meaning the ability to translate and import full documents. My intended use was exactly that: to translate documents and listen to them in a human-like voice for study.
To my surprise, when I entered the application I found that this feature is locked. To activate it, I am required to purchase an additional $5/month subscription, which contradicts the AppSumo offer.
This is false advertising and a hidden upselling practice: it is advertised as included in Plan 2, but then an additional monthly payment is required.
I feel misled, because I bought this plan to solve a specific need (document translation), and that feature was the main reason for my purchase. I recommend other buyers review carefully before deciding, and I hope AppSumo takes action to ensure Unmixer delivers what was promised.
👉 I need a solution to this issue and a clear response from the Unmixer team.
Verified purchaser
Shariful96421
Aug 23, 2025Hi There,
Thank you for sharing your feedback. We’d like to clarify a few important points:
Tier 2 Features – The listing clearly states “Translation and text transformer, Import Documents in Voice Studio”. This refers to text translation, text transformation, and the ability to import documents into the Voice Studio to generate audio. It does not imply document translation. Document Translation (up to 2 documents per month, 30MB/100 pages each) is a separate feature not included in Tier 2, which is why it is not listed there.
Transparency – We want to emphasize that nothing is hidden on our listing. In fact, due to platform feature-list limitations, there are features we cannot even fully highlight in the listing. Far from hiding, we actually deliver more than what is described.
Responsible Reviewing – We believe that before leaving a strong negative review—which directly impacts our ability to reach new customers—it is both fair and responsible to first verify the details with our customer support team. If you reached out and we failed to respond in time, we sincerely apologize for the oversight.
That said, leaving a negative review without clarification can create a misleading impression of the product, which is unfair to both us as the provider and to other potential users.
We hope this explanation clears up your concern. Please rest assured, Unmixr AI operates with complete transparency and integrity—we are hiding nothing. Our aim is always to provide more value than what’s promised on the listing.
Thank you again for your feedback.
Best regards,
Unmixr AI Team