Promising Tech Undermined by Poor Support and Sync Issues
I had high hopes for Unmixr AI, it’s marketed as a powerful tool for streamlining transcription and dubbing workflows, and at first glance, it seemed to deliver. The interface is sleek, and the concept is genuinely exciting for creators who need multilingual voiceovers or clean transcriptions.
Unfortunately, my experience took a frustrating turn. After uploading a detailed step-by-step instruction video for a project, I discovered that the transcription and dubbing edits were completely out of sync. This wasn’t just a minor glitch, it rendered the entire project unusable.
I reached out to support and initially got a response from Shariful, who seemed helpful. But after October 14th, communication stopped entirely. Despite multiple follow-ups, I received no updates, no fixes, and no acknowledgment. To make matters worse, this issue surfaced after the AppSumo refund window had closed, leaving me stuck with a broken project and no recourse.
In short, Unmixr AI has potential, but until they resolve these technical issues and improve their support responsiveness, I can’t recommend it for professional use. Proceed with caution—especially if your project depends on accurate syncing and reliable customer service.