Verified purchaser
**Very Poor Customer Support**
Unmixr's customer support never responds to my requests. I have emailed the support address listed on their website several times and have never received a reply. I also contacted them through Discord with the same result: no response at all.
I have experienced several issues without receiving any assistance. For example, the translation of **4 videos totaling 200 minutes** failed, yet all of my credits were fully consumed. Despite contacting support multiple times, I have never been reimbursed for those lost credits.
I also purchased **two license codes** initially and later added a third one. However, my monthly credit balance was never updated to include the third code.
The software may have potential, but a product is only as good as its customer support. When support never replies and customer issues remain unresolved, it's impossible for me to recommend this platform.
Shariful96421
Jul 10, 2026Hello Timo,
We’re sincerely sorry for the frustration and the lack of response. Customer support has been a challenge for us, and we’re actively working to improve it. For the quickest assistance, our team is always available on Discord and can review your missing credits and license balance.
We’re also fully redesigning our system, including a built-in customer support ticketing system, so requests can be tracked and resolved more efficiently. Thank you for your honest feedback and patience.