Q: The upload link is blocked by the antivirus software AVAST.

Is there any issue?

Matsu.NPLUSJul 23, 2022
Founder Team
axelhardy

axelhardy

May 14, 2024

A: Hi there!

Thanks for your message. Do you mean, when you try to download a file uploaded on the app? It's strange but if you have a screenshot for reference, it would help me to see when and why this happens.

Thanks,
Axel

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Posted: Jul 25, 2022

Antivirus alarm when my client clicks the link to the upload webpages.
(AVAST: it stopped the connection of URL:TechScam because it affected upbox.me)

Founder
Posted: Jul 26, 2022

Very strange, first time I hear about that but thanks for letting me know! I'm checking on Google what this means and will do my best to add a fix accordingly!

Founder
Posted: Jul 26, 2022

Actually, I've checked and I have found that it does not come from my app / website but from your client's computer that is infected with the "TechScam" virus. The Avast popup is probably showing up when they access your box URL because they need to pick some files on their computer (there is a file picker) which triggers the alert to show up. It's described here : https://howtofix.guide/url-techscam/#What_does_the_pop-up_with_URL_TechScam_detection_mean. They probably need to run a virus analytics on their computer with Avast to clean it but it has no relation with my website (my website is not infecting anything).

Let me know if I can help further!

Thanks,
Axel

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