Time for my review after 6 months of regular - day-to-day use of Upcoach.

To say it's the best platform in the world is a huge exaggeration.

It does its job to a certain extent, but falls short in many ways. Those things might be a stop show for some people... luckily I've been using upcoach on a small scale project, so no huge situations. However, I would probably not use it for anything larger, where automation and depedability is required.

What I LIKE about upcoach:
- relatively flexible and easy to use
- simplicity of design
- good structure - programs and courses
- ability to edit text, format it in many ways
- embeding HTML - works pretty well, but would rather see more options for native video embedding
- habits function - one of the main things that convinced me to buy... it's pretty good and would miss this should I move to another platform

What doesn't work:
- cannot see exactly where someone is in terms of individual course - which lessons they skipped.. only the % of the whole they've done
- lack of ability to change blocks to one's desire - size, etc - some items are changable, some aren't
- support - keeps coming back with canned responses, no real respect for your true issue.. no real intent to deliver beyond or even within the scope of question
- 3 admins is a joke if you want to run a bigger organisation (canned response expected here from the team, yeah!)
- support - bugs that have been reported months ago still have not been fixed
- support - they will keep asking you to provide a video showing the error, even though you've described it in every possible, minute detail.. and then when you submit the video - nothing will happen with that bug!
- Support- they also pride themselves on offering zoom calls with the owner (their line: noone in the industry does it - hmmm... ok) - but if you live in Europe, these calls are at 11pm, which is definitely not the time most people are willing to go on a zoom call... watching recordings is their solution... but maybe i want to ask questions? Oh well..
- bugs: website freezes on certain actions, such as text editing
- bugs: cannot edit certain elements, where I'd imagine it should be possible
- lack of updates - even though upcoach pride themselves on a huge number of updates, these things are usually not what I need and not as frequent as portrayed.
- lack of updates - the "coming soon" section in their modules has not changed since I joned in August 2022 - so basically for 6 months.. things such as Stripe, menu... not to mention not being able to integrate upcoach with most mailing platforms, only convertkit, which may work for some, but not for most.
- automations - poor selection - only 4 triggers and basically one action - email+ delay.. or add to convertkit (not an option to us), cannot change automation's name, once it's been chosen
- etc - out of available space here...

OVERALL - STRONG 3 TACOS - if things don't go the right way very soon, I will be moving to another platform