I was super excited about this because I have tried most of the tech tools out there (MemberVault, Kajabi, Teachable, Podia, Acuity, Satori, and more) and never found anything I truly liked that was designed for coaches (and also not super expensive.)

After hearing from other coaches about this platform, I grabbed the AppSumo special and gave it a whirl. It seemed to check a LOT of boxes, and so I decided to start using it for my group program that was launching a few weeks away. I began migrating my course content and setting everything up, and that's when I started running into issues.

There's a ton of basic functionality that just isn't there, (like the ability to view or edit past meeting agendas, keep notes of client sessions, take payments, copy parts of a course without glitches and bugs...) I was constantly messaging their support reporting bugs and asking for help.

Anyway, this went on for a couple weeks when I noticed that they only allow you to deactivate a client record, not delete it. So this was a huge red flag for me, and I started digging for their privacy policy, data policy and other information to find out how they are using the data (both what my clients are entering in the community forum, and my course content) What I found was that they don't have a data agreement in place. They could not answer my questions about why you don't own your data, or why client accounts can't be deleted (this is in my contract, I only keep records for 6 months) or what they are doing or plan to do with the data.

Luckily I was able to get a refund from Appsumo and close my account with them. I wanted to share this because if I had known this in advance, I'd have taken a hard pass on this company. In their terms and conditions, it states that THEY OWN YOUR DATA. Including your course content.

Upcoach gets a big fat F from me on privacy, functionality, and transparency. No thanks.