A: Hi, Thank you for your question! The plan offered on AppSumo is exactly the same as our Individual Plan available on our website — the main difference is that AppSumo offers a special promotional price, so it’s a bit more affordable.
As for the Enterprise Plan, it’s only available directly through our website. You can learn more about how it differs from the Individual Plan here:[https://updf.com/knowledge/updf-enterprise-user-guide/]
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What's the difference between appsumo and pro plan on your site? I seems like the pro offers more devices and storage for an additional $10.
Q: I just oerchased your product and asking me to upgrade to UPDF Pro
I just purchased your product and asking me to upgrade to UPDF ProI recently purchased your product, and I expect to have full access without being prompted to upgrade to UPDF Pro. Why is it asking me to do that? What's the difference? I thought I was getting the full package?
A: Hi, Thank you for reaching out, and we're very sorry for the inconvenience caused. This behavior is not expected. Could you please send us your UID and a brief description of the issue to our support email at [support@superace.com]? We'll do our best to investigate and resolve this for you as soon as possible. Thank you again for your patience and support.
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A: Thank you for your question! Currently, UPDF does not support Windows on ARM yet, but we truly appreciate your interest and will share this feedback with our development team for future consideration :)
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If there will be a chance I'll surely buy another license or two. Great software so far
Q: AI credits?
how can I use the AI credits in UPDF? Can I bring my own openAI/openrouter API key? LTD have not access to that feature, and this is becoming a much needed added value.
A: Thank you for reaching out! The AI Assistance feature requires a separate subscription to unlock full access. You can find more details here: [https://updf.com/updf-ai/]. We’re also offering a $10 Prime Day Deal now, which can be applied to the AI Assistance plan. If you are using Al Assistant free trial version, you can only upload 5 PDF files in Ask PDF mode. And the PDF file size is limited to 10MB for each one and each PDF can have at most 100 pages. And when you communicate with Al Assistant, you can only send 100 messages.
At the moment, connecting API is not supported. However, we truly appreciate your suggestion and will forward your feedback to our product team for future consideration :)
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A: Hi, thank you for your question! Yes, with one UPDF license, you can log in on two personal Mac devices, and also on two mobile devices (iOS or Android).
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Q: Differences between Appsumo and your Individual and Enterprise Plan on Your Website?
These different promos are confusing...what is the value proposition through AppSumo and do you offer an enterprise plan through AppSumo?
AnnabelMario
Edited Jul 22, 2025A: Hi, Thank you for your question!
The plan offered on AppSumo is exactly the same as our Individual Plan available on our website — the main difference is that AppSumo offers a special promotional price, so it’s a bit more affordable.
As for the Enterprise Plan, it’s only available directly through our website. You can learn more about how it differs from the Individual Plan here:[https://updf.com/knowledge/updf-enterprise-user-guide/]
Share UPDF - PDF Editor All Platforms for Individuals
Verified purchaser
What's the difference between appsumo and pro plan on your site? I seems like the pro offers more devices and storage for an additional $10.
Q: I just oerchased your product and asking me to upgrade to UPDF Pro
I just purchased your product and asking me to upgrade to UPDF ProI recently purchased your product, and I expect to have full access without being prompted to upgrade to UPDF Pro. Why is it asking me to do that?
What's the difference? I thought I was getting the full package?
AnnabelMario
Jul 21, 2025A: Hi, Thank you for reaching out, and we're very sorry for the inconvenience caused.
This behavior is not expected. Could you please send us your UID and a brief description of the issue to our support email at [support@superace.com]? We'll do our best to investigate and resolve this for you as soon as possible.
Thank you again for your patience and support.
Share UPDF - PDF Editor All Platforms for Individuals
Q: Will there be a version for windows on ARM?
Will there be a version for windows on ARM?
AnnabelMario
Jul 14, 2025A: Thank you for your question! Currently, UPDF does not support Windows on ARM yet, but we truly appreciate your interest and will share this feedback with our development team for future consideration :)
Share UPDF - PDF Editor All Platforms for Individuals
Verified purchaser
If there will be a chance I'll surely buy another license or two. Great software so far
Q: AI credits?
how can I use the AI credits in UPDF? Can I bring my own openAI/openrouter API key?
LTD have not access to that feature, and this is becoming a much needed added value.
thank you
AnnabelMario
Jul 11, 2025A: Thank you for reaching out!
The AI Assistance feature requires a separate subscription to unlock full access. You can find more details here: [https://updf.com/updf-ai/]. We’re also offering a $10 Prime Day Deal now, which can be applied to the AI Assistance plan.
If you are using Al Assistant free trial version, you can only upload 5 PDF files in Ask PDF mode. And the PDF file size is limited to 10MB for each one and each PDF can have at most 100 pages. And when you communicate with Al Assistant, you can only send 100 messages.
At the moment, connecting API is not supported. However, we truly appreciate your suggestion and will forward your feedback to our product team for future consideration :)
Share UPDF - PDF Editor All Platforms for Individuals
Q: 1 Windows, 1 Mac
Hello, can I install on two personal Macs? I don't have windows.
AnnabelMario
Jul 10, 2025A: Hi, thank you for your question!
Yes, with one UPDF license, you can log in on two personal Mac devices, and also on two mobile devices (iOS or Android).
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