Q: Clarifying concerns about your company location
Hi there, I know your company is located in China (based on other comments). I dont have a problem with this, if you can confirm:
- Does your app guarantees the security and confidentiality of all the PDF`s we work with in our computers with your app? No parts of information go to your servers in any way?
- What cloud infrastructure are you using and where it is located?
- Is this perpetual license covering all future versions and functionalities or we are going to be upsold with additional features or upgrades of versions?
- Can this be used in 4 devices at the same time of the same platform? For example I have 3 Macs, can the software be used in all of them without any issues?
Thank you for your feedback
AnnabelMario
Dec 31, 2024A: Data Security and Confidentiality:
- When processing PDF files locally on your device, your data remains secure and private.
- Our cloud storage service uses data centers located in the United States and Europe; user files are not stored in China.
- UPDF AI utilizes certain capabilities of OpenAI and strictly adheres to their user policies: https://openai.com/policies.
- For enterprise users, we offer encrypted server-side storage to ensure file safety. If cloud storage and AI features are not needed, we can provide a version without these functionalities.
Perpetual License:
- The UPDF Pro perpetual license includes all future versions and features without additional charges—one purchase for lifetime updates.
Device Usage:
- One account can be used on two desktop devices and two mobile devices simultaneously. If you own three Macs, you can log into any two at a time. To use the third Mac, the app will prompt you to switch devices, which is quick and easy.
If you have further questions or need more clarification, feel free to contact us at support@superace.com 😊