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teamkateamka
teamkaPLUS
Jan 23, 2023

Q: Hello, The code (to log-in) is not being sent to my email address.

Evan from superace can't help with my issue. Can a technical support team assist?

Founder Team
AnnabelMario

AnnabelMario

May 15, 2024

A: Hello,
We're very glad to provide assistance. Did you check your spam box? Sometimes the email goes to spam folder. If you still do not find it, please send your email address to support@superace.com and mention you do not receive codes. Our technical team will check the sending history and find a solution for you within 24 hours.

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Hello again, to clarify things clearly, I give you a solution and try again.
Please whitelist our email address noreply@email.superace.com (Here is the guide: https://clean.email/blog/email-security/how-to-whitelist-an-email )
Sometimes, some customers do not receive the code because their email server rejected our emails. You can contact your email server or simply add our email to your whitelist. Then you will be able to receive the email.
If you still do not receive the code after setting up the whitelist, please contact our support team. We will set up a password for you. Then you can log in with a password. ļ¼šļ¼‰