Q: removing user guide branding and future updates require buying 2 codes?
and who do you mean by active users? is that count of users who can use the guide per month? or is that simultaneous connected users?
UserGuiding
May 14, 2024A: Hey Sumo-ling.
Yes, buying 2 or more codes remove UserGuiding branding.
Below you can find details on MAU.
https://help.userguiding.com/guides/what-does-mau-mean
Best.
lidstoneAnd what about the question re: the definition of active users?
Hey Sumo-ling,
Monthly Active User (MAU) is the total number of unique user IDs that login to your platform in any given month. We don't charge you for dormant (idle) users who may be in your database but don't log any activity during a given month.
Please see the following article to learn more about:
- What kind of logins we do not count as new monthly active user
- What kind of logins we count as new monthly active user
- How can I use my MAU thriftily?
https://help.userguiding.com/guides/what-does-mau-mean
Best.
e9a07034ed7149fcb2c41f895c35a21bWhat about Future updates?
OsmanHey Sumo-ling,
Your plan is grandfathered. It includes all future updates to this plan.
with single code or stacked codes?
Hey Sumo-ling,
You will have all future updates to your plan which you bought. It doesn't matter how many codes you redeemed.