Really sorry for the late reply. I believe you had already sent me a message on the platform as well. I can confirm that the feedback button works on mobile browsers as well. Please let me know if I can assist you further.
We recently added the option to change the language for the feedback form and I'm happy to say that French is now one of the options. If you get a chance to try it out, please let us know about the quality of the translations, as well as any feedback you might have. Thank you.
I just want to confirm if chat support is included because when I click open chat support it shows "The owner account of this project needs to be upgraded for this feature."
The collaboration feature is for teams to manage responses together. For clients, you can add them as members of a project, and they can see the responses made and make changes to the design of the button. Each project is its own team, that means members can only see the responses of the project they are a part of. Please let me know if this answered your question and if you have any other...
Q: Hy, Can you please confirm whether UserHelp can be integrated with solutions that may be primarily used on mobiles/smartphones?
I can see it works well on sites when viewed on a Desktop, but not so much on mobiles.
Thanks.
Sri
Hy_Phan
May 14, 2024A: Hi there,
Really sorry for the late reply. I believe you had already sent me a message on the platform as well. I can confirm that the feedback button works on mobile browsers as well. Please let me know if I can assist you further.
Best wishes,
Hy from UserHelp
Share UserHelp
Thanks for your reply Hy.
Unfortunately in my case, it doesn't seem to want to play nice in my Django web application.
I will send you another video of what I am experiencing.
Thanks.
Sri
Q: Does this work on websites with basic auth (passwort protected page)?
Hy_Phan
May 14, 2024A: Hi there,
You can set up the feedback button on a per-page basis. Please let me know if you have any questions. Thanks.
Best wishes,
Hy from UserHelp
Share UserHelp
Verified purchaser
Yes, this helps, thanks!
Q: Hi UserHelp Team, can you tell me if Userhelp is available in french for USERS ?
Thanks in advance ^^
Hy_Phan
May 15, 2024A: Hi there,
We recently added the option to change the language for the feedback form and I'm happy to say that French is now one of the options. If you get a chance to try it out, please let us know about the quality of the translations, as well as any feedback you might have. Thank you.
Best wishes,
Hy from UserHelp
Share UserHelp
Q: I just purchase and its really cool.
I just want to confirm if chat support is included because when I click open chat support it shows "The owner account of this project needs to be upgraded for this feature."
Share UserHelp
Q: How does the team/users collab work?
As an agency, can I assign users (clients) to certain projects so they only have access to their stuff?
Hy_Phan
May 15, 2024A: Hi,
The collaboration feature is for teams to manage responses together. For clients, you can add them as members of a project, and they can see the responses made and make changes to the design of the button. Each project is its own team, that means members can only see the responses of the project they are a part of. Please let me know if this answered your question and if you have any other...
Share UserHelp