Hello, I have a member-only website and some of the capabilities provided by UserTrail would be useful for our support team. Does UserTrail have the ability to identify users who are logged into a website? Other tools let you pass in details about the user (e.g. email address) as part of the script sending events to the tool. An example use case is that the user has an issue, opens the support...
Founder Team
Idris_UserTrail
Nov 4, 2026
A: Hi, thanks for explaining your use case. UserTrail can record sessions on logged-in pages, but it currently uses anonymous visitor IDs and doesn’t support passing an email address or account ID to identify a member.
So your support team could review recordings, but automatically finding a specific member’s session from their support chat isn’t supported yet.
I didn't find any information regarding GDPR compliance and data hosting. Thanks for any information. Cheers Markus
Founder Team
Idris_UserTrail
Aug 14, 2026
A: UserTrail is designed to support customers with their GDPR obligations. For visitor analytics, the customer typically acts as the data controller and UserTrail acts as the data processor.
UserTrail provides privacy controls including sensitive-field masking, private-element exclusions, consent-aware installation, configurable retention, authenticated access, and support for data deletion...
Q: what is meant by website in your offer ? will it work with an ERP ? what about security ?
The thought is nice. had a few questions as above.
Founder Team
Idris_UserTrail
Jul 17, 2026
A: Website means any web application accessed through a browser, including ERP systems.
ERP: Yes. If your ERP runs in a browser, UserTrail will work with it.
Security: All data is encrypted in transit, sensitive fields (such as passwords) can be masked or excluded, and you control what is recorded to meet your security and compliance requirements.
Q: Identify Users
Hello,
I have a member-only website and some of the capabilities provided by UserTrail would be useful for our support team. Does UserTrail have the ability to identify users who are logged into a website? Other tools let you pass in details about the user (e.g. email address) as part of the script sending events to the tool. An example use case is that the user has an issue, opens the support...
Idris_UserTrail
Nov 4, 2026A: Hi, thanks for explaining your use case. UserTrail can record sessions on logged-in pages, but it currently uses anonymous visitor IDs and doesn’t support passing an email address or account ID to identify a member.
So your support team could review recordings, but automatically finding a specific member’s session from their support chat isn’t supported yet.
Share UserTrail
Q: One time credits session ?
Hello is it a one time crédit session or a monthly credit session deal ?
Thank you for your reply
Idris_UserTrail
Sep 5, 2026A: Monthly sessions.
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Q: GDPR complaint Data hosting
HI,
I didn't find any information regarding GDPR compliance and data hosting.
Thanks for any information.
Cheers
Markus
Idris_UserTrail
Aug 14, 2026A: UserTrail is designed to support customers with their GDPR obligations. For visitor analytics, the customer typically acts as the data controller and UserTrail acts as the data processor.
UserTrail provides privacy controls including sensitive-field masking, private-element exclusions, consent-aware installation, configurable retention, authenticated access, and support for data deletion...
Share UserTrail
Q: what is meant by website in your offer ? will it work with an ERP ? what about security ?
The thought is nice. had a few questions as above.
Idris_UserTrail
Jul 17, 2026A: Website means any web application accessed through a browser, including ERP systems.
ERP: Yes. If your ERP runs in a browser, UserTrail will work with it.
Security: All data is encrypted in transit, sensitive fields (such as passwords) can be masked or excluded, and you control what is recorded to meet your security and compliance requirements.
Share UserTrail
hi i meant how many pages in a website ? so in this case an ERP would be 1 website or more ? how do you calculate ?
Verified purchaser
A website is one domain
e.g www.google.com would be classed as 1 website. There arent page limits