Q: Hello, before purchasing a UTM.
io code, we registered on the platform to meet and test. So we got the Code on AppSumo.
However, when we accessed the address: https://UTM.io/appsumo to use the code purchased in appsumo, using the account already existing in UTM.io, a message appeared that said account already existed.
That way, when we try to use the code through the Billing option of the account, another message says that we can not use the code because there is no billing information.
We then try to use the code by creating another UTM.io account at the address https://UTM.io/appsumo, but a message appears that our appsumo code is invalid.
We need some help.
Regards,
Help_UTM.io
May 15, 2024A: Hey Arthur, Thanks for the note. To make sure we can deliver the best support possible, please reach out to us at help@utm.io. This way our tech team can make sure this all get's resolved.
Please send us the code you tried to use and the email of the account you want it applied to.
Thanks for pinging us about this and we apologize you have faced these issues.
We look forward to resolving this ASAP for you!
Dan McGaw
CEO and Founder of UTM.io