I'm writing to share my feedback and to confirm my recent refund request. I signed up for the Tier 2 plan, expecting to be able to use a wide range of the advanced video AIs with the credits included in the subscription. I understood that certain premium or specialized AI models might require an external key via a BYOK system, which I considered a reasonable approach.

My experience, however, was frustrating. I tried to use the AI Story feature, particularly for converting blogs to video, but was consistently blocked. Many attempt ended with a request for a key that I didn't have. Ultimately, out of the models offered, only one was usable with my credits, and the functionality became even more restricted when I tried to add an avatar.

A major point of friction was the lack of clarity within the application itself. It's not clear which features are covered by the credits and which ones require additional keys or purchases. This led to a lot of wasted time and effort. While I might have stopped exploring too soon, my main takeaway for the development team is this: The user experience should be seamless. Don't make users guess how to use the core features they've paid for.

Pro:
Interface looks smart and clear
Seems to have many KI models supported.
Process Updates, email Infos got when video was generated
Cons:
Help is not clear , not actual ,
Included Functions are not clear - see above
Not clear whichs models included , how to uses -