Q: How deep is the Shopify Inbox Integration?
I read in the Q&A that your app can now integrate with Shopify Inbox.
I’d like to know more about the integration.
I have a few questions:
1. Can a customer chat with the AI & ask them about their order by providing the E-Mail address & order #? Will the AI be able to pull order details from my Shopify backend (such as shipping status)?
2. If a customer joins the chat & chats with the AI, then asks for a live agent… the AI will handoff to my Shopify Inbox chat, will the AI somehow inform my Shopify Inbox chat who the customer is - ie: name & email, order # & whatever other info the customer already provided to the AI or will I need to ask all of those details a second time when the chat is handed over to Shopify Inbox?
3. Can the AI also send the chat transcript between the AI & customer to my Shopify Inbox Chat during the handoff?
lucas_vanchat
Jan 7, 2025A: Hi, thank you for your questions. Let me address them one by one:
1）VanChat currently supports order tracking information. When a user wants to check the status of an order, VanChat will proactively ask for the shopper's email address and order number. Once the user provides this information, VanChat can help retrieve the order tracking details.
2）Currently, VanChat does not share the inquirer’s information with Shopify Inbox. If the conversation is transferred from VanChat to Shopify Inbox, a manual agent would need to follow up with the user. However, if this is a feature you need, we’d be happy to support it.
3）At the moment, VanChat does not send chat records to Shopify Inbox during the handoff process. However, this feature will be supported soon.
We are very excited for you to try VanChat. Please feel free to reach out if you have any further questions.
Best regards,
Lucas