5.0
Taco ratings
'Customers are all about VanChat, praising its seamless integration with Shopify, natural and productive interactions, and excellent support. There are a few hiccups like missing features and UI/navigation improvements, just small bumps on the road. Weighing the raves against the occasional grumbles, VanChat is hitting the mark and is a solid buy for those in need of AI chatbots for Shopify stores. Plus, with a 60-day money-back guarantee, it's worth giving it a try.'
AI-powered summary of customer reviews
Verified purchaser
Vanchat: Beyond Impressive!
Vanchat has been a game-changer for our website! While other chatbots failed to handle our technical questions, Vanchat consistently provided correct answers and detailed explanations, significantly improving our customer satisfaction.
lucas_vanchat
Dec 23, 2024Thank you so much for such a wonderful review.
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Verified purchaser
Literally changed my store life.
Guys, I swear, this Shopify app is a GAME CHANGER... basically, it’s a virtual assistant that answers customer questions and KNOWS EVERYTHING about your store and products.
It’s essentially ChatGPT 3.5 responding to your customers, but using all the information you provide. You can set up Q&A and link the answers to specific products.
For example, customers can ask to track their order in natural language, and the assistant understands it needs to give them the tracking link (pulled directly from Shopify).
And if customers have issues after their purchase, they can write to your assistant in natural language via the website chat. The assistant sends them a form to fill out with their email, phone number, and the issue.
IN SHORT: It handles 99% of customer issues, so you only have to deal with the 1% of cases, like shipment problems.
lucas_vanchat
Dec 14, 2024Thank you very much for your praise of VanChat. We will continue to strive for improvement.
Currently, VanChat uses GPT-4 to respond to shoppers. To ensure the accuracy, safety, and alignment with user expectations of the replies, VanChat typically calls the GPT-4 model multiple times for a single shopper's question to ensure high-quality responses.
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Verified purchaser
VanChat has transformed my customer service experience
Since I started using VanChat, I’ve noticed a significant improvement in how I interact with my customers. The integration with Shopify is seamless, and the bot’s customization options have allowed me to tailor the experience to the specific needs of my market.
What I love the most is the ease of setting up discounts and the bot’s ability to handle complex queries in multiple languages, saving me a lot of time on customer service. Moreover, their support team is incredibly responsive and always ready to help.
If you’re looking for a chatbot that truly makes a difference for your Shopify store, VanChat is an investment worth every penny.
lucas_vanchat
Dec 3, 2024thank so much for your review：）
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Verified purchaser
Excellent UI and great support
This must be the quickest buy-redeem-review sequence for me. Installing the chatbot on my store was seamless. The range of customisation options was good and I was testing the bot within minutes. Had an initial query on how to disable certain products from being recommended, as they were upsells, and it was answered extremely quickly and accurately by Lucas from their team. This one is a keeper!
lucas_vanchat
Nov 27, 2024Thank you so much for such a wonderful review.
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Verified purchaser
Great chatbot and superb support
VanChat is by far the best and easiest chatbot for Shopify. I had to get help on my store to ensure that metafield data in my product descriptions was included in the responses from the bot and Lucas and his team got it done very quickly.
lucas_vanchat
Nov 4, 2024Thank you very much for your encouragement.
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