I don’t usually leave reviews, but I had to make an exception for VanChat. I spent a lot of time looking into different customer support and sales assistant chatbots for my Shopify store. At first, I was focused on finding an omni-channel solution that I could train once and use across multiple platforms. Most standalone chatbots don’t have a native Shopify integration, so I was leaning towards using API action calls via Zaps.

Then I stumbled upon VanChat, and everything changed. It checked every box for what we needed. I decided to dig a little deeper and see what it was all about. I was impressed, but I had some questions, so I reached out through their website support. Within 40 minutes, I got multiple responses, not only answering my questions but also suggesting features I hadn’t even thought of.

I ended up chatting with Lucas from support about integrating with Shopify, and that sealed the deal for me. Finding a great product is hard enough, but finding one with stellar support? That’s even rarer.

Now, onto the actual chatbot—it was super easy to install, and the setup was incredibly intuitive. Honestly, it automated most of the process for me. The features are fantastic, and it’s completely streamlined our customer support and sales process. It quickly answers product questions and follows up with suggestions, rich product cards, links—you name it.

If you're looking for a native Shopify chatbot, this is the one. You can thank me later. You're welcome!