4.5
Taco ratings
Customers are all about Vento, praising its seamless pause, rewind, and re-record feature, intuitive interface, and efficient editing process. There are a few hiccups like occasional lag and limited customer support, just small bumps on the road. Weighing the raves against the occasional grumbles, Vento is hitting the mark and is a solid buy for those in need of a reliable screen recording tool. Plus, with a 4.5-star rating and 154 reviews, it's worth giving it a try, especially with the 60-day money-back guarantee.
AI-powered summary of customer reviews
Verified purchaser
Vento is awesome. It's just missing one thing for me.
Vento is great, and does what I need to do. There's one thing that's missing for me, and it's small, but for what I do it's desired. when I post the share link to Gmail, for other Screen apps like Berrycast or loom my clients can stream the video directly from their Gmail account, and understand it's a video. With Vento, they have to click the link, and leave Gmail. That's the only thing that keeps it from a 5 star rating.
chris4947
Oct 18, 2025Thanks for the suggesting. We'll get this higher on the roadmap!
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Verified purchaser
So far the product is fine - But zero support!
I'm annoyed as I created a temporary account to test things out before purchasing on AppSumo; and for privacy reasons I use a masked email. Now that I purchased, I wanted to update to my proper email - but after applying the AppSumo code I get an error that I can't change my email.
Continually reached out to support and just received zero response. Should be a very easy fix.
The product has worked fine thus far though - haven't used it a bunch yet. But c'mon, just answer your dang email in a reasonable period of time!
I'll update to 5* if I can get a response...
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Verified purchaser
No answer from support
I keep running into the same issue: sometimes only the audio track of a recording can be downloaded, even though the full video is available to watch on the platform. No matter what I try, the affected videos simply won’t download.
I reached out to support through the chat window, which claims to respond within 2 hours. My first request about this problem was in early September – and to this day, I haven’t received any reply.
If you need a reliable system to record and download videos, I would recommend paying the monthly fee for Loom instead. With Vento, you risk wasting a lot of time having to re-record videos until they finally download properly.
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Verified purchaser
It simply does not work
It is slow, sometimes even does not load at all. Waste of moeny. I had to go back to loom again. This type of product is hurting Appsumos reputations. I wish I did not buy it.
Update 17Th Sep 2025
They wanted me to contact them to let them know that their service is slow and does not respond. Well it is obvious the system is slwo and most of the time even does not work. I do not see any reason to contact support. It should be obvious that it does not work. It did not work on both my windows and mac. Just improve your services. and it is not my specific issues, I belive most of the users are complaining about it. Once you update the service, let me know and I will check and review again. Thanks.
chris4947
Edited Sep 19, 2025Hey there! Sorry you’re having issues. Can you reach out to hello@vento.so so we can help resolve your specific issue?
Update 9/19 --> As a note, most users are not complaining about this issue. We have thousands of users recording without issues. As an example of user specific issue, there are times where users have specific challenges including firewalls, VPN, etc where our connection to our...
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Verified purchaser
No Customer Support
I wrote a ticket around than 4 weeks ago and did again 2 weeks ago, because i changed my admin-email adress in the vento-dashboard. since that i am unable to access my vento, althought i bought membership.
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