VeriDoc Sign Reviews

Document upload hasn't been working and support just reads your emails and doesn't reply

I really like the whole idea of using blockchain for contracts, also the document creating process feels good to me. A lot of remarks and ideas are already provided by other commenters. From my side, the worst thing was that the e-mail notifiers immediately went to our SPAM-Folders. I think this is so damn important if your whole product is settled on notifying every party for a good process. Customization of the design of these mails is also something I would like to see.

BUG: I don't understand, why I always receive 2 OTP's with every login and I have to try out which one is the right one.

I’m writing to encourage others to stay away for now. I bought one of the licenses and uploaded a few documents for clients. When I signed them on my end, they said that they were correctly signed and sent to the other party. However, the other party didn’t get them signed, and subsequently, my signature appears as “pending” and I’m asked to sign iall over again.

I’ve also had clients sign documents on their end, but their signatures don’t get saved and appeared as pending on my side.

This is a product that is clearly not fit for use.

I’ll gladly update this if issue is corrected. Otherwise, I encourage others to look for other options.

I miss the possibility to store documents as templates, which I have signed regularly.

Furthermore, I do not find any possibilities to individualize an email message and save it as a template.

Overall, I wish I could customize VeriDoc Sign according to my personal needs.

This could be a 5-taco deal and therefore I will not be asking for a refund because it has the potential to be great.

However, there are some problems that could seemingly be fixed quickly that make things much more difficult. I really hope these problems will be worked out and that I'll want to come back here and change my rating.

Here are just a few:

-- BIGGEST PROBLEM: There's absolutely no training materials or help section! WTH?! I have never bought another Appsumo deal that doesn't have a training or a help section. In fact, I don't think I've ever bought anything that didn't have instructions -- even crappy instructions written in Chinese.

-- The dashboard columns has a column for "Created By" but it then displays the User's email address instead of their name. Not too big of deal but why use the email address and not the creator's name? It should be super easy to find contracts.

-- In a related matter, you can search for documents by the creator's name but not by the recipient's name. The problem with that is you'd most likely want to find a contract by the recipient's name because you'd most likely be looking for a contract you created.

-- There's not even a column for the primary recipient so it's not easy to find the contract for a particular person unless you have the foresight to include the person's name at the beginning of the document file you will eventually be uploading. I call this an "unforced error" because it should be very easy to see the names of people the contracts are being sent to.

-- There's a section for adding a message to the recipient but it's limited to 140 characters but it seems to go out as an email so why the limit? If it's being sent as an email then there should be no limit to the number of characters.

-- I've added users but only one was able to confirm their accounts. And they ask me for answers but I have no idea why they can't confirm their accounts. UPDATE: It seems that the two-factor verification is causing a problem because when I turn it off, they can login. If I turn it back on again, they get the verification message but it doesn't work.

-- They also can't see any of the documents they signed -- but didn't create -- in the dashboard. Right now, I create the documents and then send the documents to my partner to sign.

Those were the main problems and it's disappointing because most of them are pretty easy to fix.