Hi there :)

It is a common practice for email servers to refuse delivering to a legit address as a way to protect themselves against spam. This is called a softbounce.

As stated in our results page (https://verimail.io/docs/results) softbounces are not deliverable, but should be retried again later.

Sorry if this caused any confusion. We tried to be as clear and concise about softbounces in the results page, but this is still a common question we get.

Softbounces are is just part of emailing protocol. Any emailing agent (think Gmail) will retry sending an email many times before concluding to a fail.

You will get softbounces with Verimail or with any other verification service, but with Verimail, the generous quota allows you to retry without having to pay again.

Best,
Adil