I scooped this up very quickly since I had been waiting for this for a long time to be offered via AppSumo. I bought this deal despite the negative reviews, negative responses via the question area, and lack of response from the ViaBill team. I purchased anyway...because I wanted to give this company the benefit of the doubt...and like I said, it was a service I had been waiting on for a good long while from AppSumo. I was so excited!

I saw people complaining about the $300 - $500 thing, but this company already explained that there is ANOTHER plan that Sumolings will have access to through this deal, that will allow sellers to offer higher ticket items. I saw that repeatedly in the questions and found my answer. So not taking a taco off for that. No... first and foremost, I'm removing a taco because I can't even solicit this service in my state, which was NOT mentioned on the AppSumo offer. Listen, if you aren't going to offer it to the entire United States than have the decency to list the excluded states that won't be able to benefit from this service. This is ultimately the reason I'll be asking for a refund.

The next taco removed is for customer service. So they have a cute little AI bot on the page. Awesome! Fantastic! It doesn't answer any questions - but gathers contact info so they can contact you back. Cool. I was all set to do that but went to check on FAQs before entering my email address, and another chat thing appeared with the face of a human being...named Marc.
The bot identified itself as a bot. Marc did not identify himself as a bot. I was ecstatic to see that the complaints about their horrible customer service were not real. So I asked Marc a question. At this moment, 40 minutes later, have not received any response. Customer service needs a lot of improvement. So, unfortunately...I will be initiating a refund. I really wanted this service...but it won't be through ViaBill.