Awful experience; don’t buy this shit 💩; just get Sonet 3.5 directly from Claude and for FREE!!
Where to even start???
I’m in SEO space for 18 years and I tested this product for about 40 days, I bought the highest tier with “priority support”, but Videotap don’t even bother responding lol.
What “priority support” is this??? Is this a joke??? I waited even more than a week for some feedback regarding PLENTY and I mean PLENTY of stupid bugs I encountered on their platform that changes all the time.
Ok so I bought the highest tier with “priority support” and no one is responding here for DAYS, while I’m here like an idiot waiting to be able to use the software cuz now I can’t do anything with it so just asked for the refund.
I have videos in my catalogue for days that are not transformed yet…not to mention that from 700 videos transformed THEY DELETED 600 of them out of nowhere and lost all my content. 👎
Random videos transformed from the past don’t return anything right now.
On the sales page they mentioned that they use OPUS for the highest tier, but after a few weeks the sales closed they changed the provider just like that out of the blue without even asking their clients and no, you are not able to select provider (like you can with perplexity ai for example)
They keep messing up my reset day for replenishing account minutes. For example, right now it should be around 1300 minutes left and next reset day to be 24 August, but instead is 24 September and 1500, so they basically cancelled all my minutes for 24 July to 24 August…and after fixing the bug after a whole week they just gave me ZERO minutes. 🙁
Adding new videos to transform doesn’t work.
Downloading clips doesn’t work.
Search function doesn’t work.
+ plenty of other stupid bugs I don’t even have the time to mention.
ZERO RESPONSE VIA EMAIL AND LIVECHAT.
Chris doesn’t care about you at all, all he cares about is MONEY; you can see that just by looking at the pricing page with outrageous prices; I bought this only because of the lifetime deal but even like this it was a mistake cuz in the end I wasted a lot more time and energy with zero output.
Idk if I can trust Appsumo anymore after this awful experience if you promote scams like this; I thought I bought something legit here, but I was unable to actually USE WHAT I PAID FOR and wasted my time with a useless tool and unanswered emails & livechat.
Just get Sonet 3.5 from Claude Anthropic (and for getting the transcript of any video https://tactiq.io/tools/youtube-transcript) and transform your videos to blog posts directly like that and for FREE !!!
Samuel_VideoTap
Nov 18, 2024Hi there. We’ve chatted with you on multiple channels, so this review response is for the community that may see this.
This user was abusing the video system repeatedly for a long stretch of time and going far beyond his minute allotments. He also made many different accounts to continue abusing the system as best he could. We have since removed him from our platform and revoked any access he had.
We at VideoTap are not perfect - we’ll be the first to admit that. But this review is not reflective of a normal user’s experience. This user was hostile in support, hostile in direct emails to us, and even tracked all of us down on LinkedIn to send us messages there as well.
I would encourage any users who read this review to try us out for yourselves. I can promise you will have a better experience than this former user.
Thank you.