Hi, we’re experiencing a recording issue when using VideoPeel.

One of our team members is on a Mac using Safari. When she presses Record in the video collection, it records for the full duration, but on playback only the first 10 seconds are actually saved. This has happened repeatedly across multiple attempts.

Is this a known issue with VideoPeel on Safari or MacOS?
Are there any recommended troubleshooting steps (permissions, browser settings, etc.)?

Thanks in advance for any guidance!